Privacy Policy

Privacy Policy

Sky Tripster ("we", "us", or "our") values you as our customer and recognizes that privacy is important to you. This Privacy Policy explains how we collect, use, and disclose personal information when you use our platform and associated services, your rights in determining what we do with the information that we collect or hold about you, and tells you how to contact us.

Privacy Policy Summary

• What does this Privacy Policy cover? This Privacy Policy describes how and what type of personal information we collect and use, when and with whom we share your personal information, what choices you can make about how we collect, use, and share your personal information, and how you can access and update your personal information.
• What personal information do we collect and use, and how do we collect it? We collect personal information when you give it to us, automatically, or from others (such as partners or affiliates). This includes when you create an account, make a booking, or interact with our platform.
• How is your personal information shared? Your personal information may be shared to help you book travel, assist with your stay, communicate with you, comply with the law, and for other purposes described below.
• What are your rights and choices? You can exercise your data protection rights in various ways, such as opting out of marketing, accessing or updating your information, or contacting us for more information.
• How to contact us: See the "Contact Us" section below for privacy questions or requests.

Full Privacy Policy

1. Categories of Personal Data We Collect and Use

We collect personal information for the following purposes:

• Platform Usage and Booking: To enable your booking, verify your identity, provide services, create and update user accounts, maintain your search and travel history, process payments, administer loyalty programs, and collect reviews.
• Communications and Customer Service: To respond to your questions, enable communication with travel suppliers, and contact you about bookings, updates, or emergencies.
• Marketing: To contact you for marketing purposes, analyze your preferences, measure the effectiveness of our marketing, and deliver targeted advertising.
• Market Research, Analytics, and Training: To conduct surveys, improve our services, monitor communications for quality, and create anonymized data.
• Security and Compliance: To promote security, prevent fraud, comply with laws, and protect our rights and interests.

Categories of personal information we may collect include:

• Identification data (name, email, phone, address, account info)
• Government-issued identification (passport, driver's license, etc.)
• Payment data (card number, billing address, etc.)
• Travel preferences and history
• Loyalty program data
• Geolocation data
• Images, videos, and recordings
• Communications with us (emails, chats, calls)
• Site interaction and device data
• Friends and co-traveler data
• Child data (with parental consent)
• Clickstream data
• Birthdate and gender
• Sensitive data (with explicit consent)

2. How We Collect Personal Information

• Directly from you (when you create an account, make a booking, or contact us)
• Automatically from your device (cookies, usage data, geolocation, etc.)
• From other companies within our group, business partners, and third parties

3. Lawful Bases for Processing

We collect and use your personal information only when one of the following lawful bases applies:

• Consent: Where you have given your consent (e.g., for marketing communications).
• Legal obligation: Where we have a legal obligation (e.g., tax or regulatory requirements).
• Performance of a contract: Where necessary to perform a contract with you (e.g., manage your booking, process payments).
• Legitimate interest: Where processing is in our legitimate interests and not overridden by your rights (e.g., to improve our platform, prevent fraud, or communicate with you).

4. Sharing of Personal Information

We may share your personal information as follows:

• With other companies in our group for platform, marketing, research, and security purposes
• With third-party service providers who help us deliver our services (subject to strict confidentiality and security requirements)
• With travel suppliers (hotels, airlines, car rental, etc.) to fulfill your booking
• With business partners for joint offers or promotions
• With targeted advertising partners (with opt-out rights where required by law)
• With social media and online platforms for marketing and analytics
• With legal authorities or in connection with legal obligations, claims, or corporate transactions

5. Joint Use of Personal Information

We may jointly use your personal information with other companies in our group for the purposes described above. The party responsible for managing your personal information is listed in the Contact Us section below.

6. Our Use of Artificial Intelligence

We use artificial intelligence and machine learning to enhance your experience, keep our site safe, provide recommendations, screen content and reviews, and prevent fraud. Automated decisions may be made using your personal information, but we do not make decisions with legal or similarly significant effects solely based on automated processing unless you have consented, it is necessary for a contract, or otherwise authorized by law. You may have rights to request manual review or contest automated decisions.

7. Your Rights and Choices

• Access, amend, or delete your personal information by logging into your account or contacting us
• Opt out of marketing communications at any time
• Control cookies and tracking technologies (see our Cookie Policy)
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing, or request data portability, where provided by law
• Complain to a data protection authority, but we encourage you to contact us first

8. International Data Transfer

Your personal information may be accessed, processed, or transferred to countries other than your country of residence. We take steps to ensure your data is protected in accordance with this policy and applicable law, including using standard contractual clauses and other safeguards.

9. Security

We are committed to protecting your personal information and have implemented appropriate physical, technical, and organizational measures to safeguard your data. While no company can guarantee absolute security, we continuously update our security practices and require our partners to do the same. In the event of a data breach, we will notify you and relevant authorities as required by law.

10. Minors

Our platform is not directed at minors. If we become aware that personal information has been collected from a minor without parental consent, we will delete it. Parents or guardians may contact us to request deletion or correction of a minor's data.

11. Record Retention

We retain your personal information as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When we delete your data, we use industry-standard methods to ensure it cannot be recovered.

12. Cookie Statement

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted advertising. You can control cookies through your browser settings or our Cookie Policy.

13. Updates to this Policy

We may update this Privacy Policy in response to changes in law, technology, or business practices. Material changes will be posted on this page. Please review this policy regularly to stay informed.

14. Contact Us

Thank You for Trusting Sky Tripster

We are committed to protecting your privacy and providing a safe, seamless booking experience every time.